We love our customers, so you’re always welcome to contact us!
Please email uksupport@protein.com
If you’ve placed an order with us and need help, please include your order number, full name, email address, postal address and postcode so we can help answer your query quicker!
Our SLIM Meal Replacement range can replace up to 2 meals per day because it contains 22 vitamins and minerals, protein and carbohydrates. Specifically designed to help you lose weight faster and have a delicious, filling meal in no time!
Our Fat Burning Protein Powder is great for those that train/exercise as it is a great source of protein (21.5g) as well as helping boost metabolism. 🔥
The correct measurement for the SLIM Meal Replacement is 34g of powder which is the equivalent of 4 tablespoons!
Please add 250ml of water or milk and shake! 🔥
The correct measurement for the Fat Burning Protein Powder is 33g, which is the equivalent of 4 tablespoons.
Please add 250/300ml of water or milk and shake! 🔥
The correct measurement for Clear Whey is 25g which is the equivalent of 3.5 tablespoons
Please add 60ml of water and shake! 🔥
Our shakes can be mixed with either water or a milk of your choice! 😋
Collagen + Magnesium contains natural collagen enriched with Vitamin C, which contributes to the body's own production of collagen!
At the same time, Magnesium contributes to normal protein synthesis, a better bone structure and healthier skin and hair.
We would recommend to take a maximum of 2 servings per day! 🌸
Our capsules contain Vitamin E and Grape-seed Extract which will help you naturally build a resilience to the sun and protect against sun-related ageing!
Most people see results within 3-4 weeks, but every woman is different depending on their natural melanin and sun exposure!
We still recommend wearing SPF everyday as this is an important step to protect your skin from the Sun’s UV rays! ☀️
YES! Our Self-Tanning Capsules are absolutely safe for consumption. They are Non-GMO and made with a combination of ingredients to give you a natural, long-lasting tan with or without sun exposure. We are compliant with all UK and EU Food, Health & Safety regulations.
Our capsules are loved across the UK and Europe for there amazing results, and we have real customers who have written their reviews online to share their results!
We care so much about our products, and truly only produce the best!
Our product launches take years to make perfect and we are truly proud of every launch! If we don't love a product and if we are not truly passionate about it, we don't launch it or sell to our customers!
Our self-tanning capsules are not designed to cure any skin conditions and therefore we cannot say with certainty whether this product will work for this specific reason! We would recommend speaking with a doctor ☀️
Our self-tanning capsules are designed to give you a long-lasting and natural tan, with or without sun exposure!
This means, you don’t have to use sunbeds to see results and the capsules will work anyway. However, you will see increased results if you are tanning whilst on holiday!
Our capsules contain Vitamin E and Grape-seed Extract which will help you naturally build a resilience to the sun and protect against sun-related ageing!
We still recommend wearing SPF everyday as this is an important step to protect your skin from the Sun’s UV rays! ☀️
All of our products contain English instructions, they can be found on the back of our Protein jars next to the Union Jack Flag 🇬🇧
For our capsules, all the instructions are found underneath the label - please look for a 'PEEL HERE' sign next to the barcode, you can easily peel the label which reveals instructions underneath. The English instructions can be found underneath 'EN'.
All of our instructions can also be found on our website too! Just search for the product you've purchased and scroll down until you can see the directions of usage! https://uk.protein.com/ 🌸
We are working on bringing this into the UK! We will notify all of our customers by email when it’s back in stock! 👀
Each of our flavours are packed in the same size jar and contain 1KG of protein powder.
For Strawberry & Banana, Belgium Chocolate and Chai Latte, each flavour has a different volume weight density depending on the ingredients used and therefore some powders appear higher/lower within the jar.
This jar is perfectly normal and has not been damaged, if you are to weigh the jar, it will weigh 1KG! 💪
We are based in the UK and ship directly from the North West! 🇬🇧
We offer FREE NEXT DAY DELIVERY to all our UK customers! 🔥
All of our shipping is tracked. You will receive confirmation of your tracking number once your order has been shipped!
You should receive a dispatched email from us with your tracking information!
If you cannot find this, please email us directly at: uksupport@protein.com
Please include your order number, full name, email address, postal address and postcode so we can help answer your query quicker! 🌸
We will send you a confirmation email with your order number as soon as you have purchased from us!
Please check your SPAM/JUNK folder for this email 🌸
We offer FREE UK Next Day delivery, so once an order is placed it is processed immediately and dispatched same day!
Therefore, it is not possible to cancel or change orders as it will already be on its way to you, we are so sorry about this! 🌸
We have recently removed our scoops from our jars to improve our sustainability efforts across the company! 🌏
Our shakers are sold separately and the free shaker is not a continuous promotion, if you'd like one, you will need to add one to your basket otherwise, they won’t be included in your order! 🌸
We are sorry about this! Please take photos of any evidence of damage to your package and email us directly at: uksupport@protein.com
Please include your email, along with your order number, full name, email address, postal address and postcode so we can answer your query quicker! 🌸
Disclaimer: All ‘damage’ claims are closely monitored to avoid misuse or abuse of our services. We flag customers who meet our criteria and we reserve the right to refuse service to anyone.
We are sorry about this! Please take photos of any evidence of damage to your package and email us directly at: uksupport@protein.com
Please include your email, along with your order number, full name, email address, postal address and postcode so we can answer your query quicker! 🌸
Disclaimer: All ‘missing item’ claims are closely monitored to avoid misuse or abuse of our services. We flag customers who meet our criteria and we reserve the right to refuse service to anyone.
We are sorry about this!
Please check your tracking information to see if there has been any updates from the courier!
If you still need help, please email uksupport@protein.com
Please include your order number, full name, email address, postal address and postcode so we can help answer your query quicker! 🌸
Disclaimer: All ‘lost postage’ claims are closely monitored to avoid misuse or abuse of our services. We flag customers who meet our criteria and we reserve the right to refuse service to anyone.
Unfortunately, we are not able to accept refunds or returns on our Protein based products, such as SLIM, Fat Burning Protein Powder, Clear Whey and Collagen & Magnesium Supplements.
This is due to the nature of the products, as they are classified as food and can cause serious issues with cross-contamination. 🌸
